Exchange & Returns

Am Hardy acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any product that has been hampered or damaged while transportation MUST be notified by email within 24 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Am Hardy will not be liable to accept the merchandise. In such cases, the customer will have to write in to business@amhardy.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves. Am Hardy will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.

Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Am Hardy will only bear the expenses of the transaction after the repair of the merchandise.

Exchange Policy : We have an exchange policy if informed within 24 hrs of delivery. You will be responsible for paying the shipping costs for return/exchange of your item. Shipping costs are non-refundable.

Return Policy : We have a return policy with reverse pick up service if the product you receive is damaged and is informed to us through email within 24 hrs of delivery. Share pickup address, name as well as your mobile no in the mail.

In case of returns we will refund the shipping cost.

If the piece is damaged you have received , Send an Email to business@amhardy.com

Call our Customer Service Desk 8882178219 (between 10:00 hrs. and 18:00 hrs. (except Saturday and Sundays).

We want you to love what you purchase. If for any reason you are unhappy, please visit your ‘my order’ page and click ‘return this item’.
You may return items within 7 days of delivery.
Shipping fee for any product is non — refundable.
All returned products should be undamaged and in the same condition in which they were delivered
We aim to process all returns within 5- 7 days of receiving and inspection of product.

For any more questions related to returns contact — Our Am Hardy care team.

Returns pick-up & Processing : In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.