Shipping & Delivery

All of the products that are  on the website are available with us as inventory and we would ship them out as soon as we get the order. However, since we use third party courier services for our deliveries, they may take more than 3-7 days time to execute the deliveries depending on your location. On dispatch we will send you a mail giving you the details of the courier service used.

Am Hardy is not responsible for any delay by the courier company. We deliver from Monday to Sunday .

Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Am Hardy. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Am Hardy shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Am Hardy.

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Am Hardy reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Am Hardy has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

Delivery of orders would be done address specific not person specific.

Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.

All Duties and taxes for international shipping shall be borne by the customer. Am Hardy is not liable to pay any Duties or Taxes for International Shipping.

  • Forward Delivery of the Products
  • The Service Provider will pick up and deliver from regions within its Territory, the Merchant’s Products on any Business Day as required by the Merchant.
  • The Service Provider will make 3 (three) attempts to deliver the Products to the Customers as per the information shared in the Manifest except where the address provided is wrong or in circumstance where the Customer cancels the order placed. In such circumstances, the Service Provider shall inform the Merchant of the same and initiate Returns within 24 hours of the same.
  • Returns/RTO of the Products

Products which are not accepted by the Customer for any reason whatsoever will be returned to the Merchant at the location(s) as specified by the Merchant. The Merchant shall specify such location(s) for each and every Product in the manifest, which has the details of the Products that are being handed over for Forward Delivery.

  • Reverse Pickups
  • The Service Provider will make 2 (two) attempts to pick up the Products from the Customers at the location specified by the Merchant from the date of initiation of such request;
  • The Service Provider shall seal the package provided by the Customer at the time of pickup in front of the customer. The sole responsibility of the contents of the packed consignment shall lie with the end Customer.
  • PODs

It is understood that at the time of delivering the Products in case of Forward Delivery, Returns and/ or Reverse Pickups, the Service Provider shall obtain the signature of the Customer or his representative on a document which is referred to as a Proof of Delivery (“POD“). The Service Provider will not bear any liability on the Product once the same has been delivered to the Customer. The Service Provider shall make available to the Merchant, any POD’s as maybe required by the Merchant if such request is raised within 15 (fifteen) days of the date of delivery of the Product. The Service Provider will be under no obligation to provide proof of delivery of the Products beyond such period.

Further, in the event the Merchant instructs the Service Provider to deliver a Product(s) to a Customer on a COD basis, the Service Provider will simultaneously with such delivery of the Product(s) to the Customer collect cash (only in Indian Rupees) of a value specified in the relevant invoice issued by the Merchant to the Customer. Such cash will be held by the Service Provider as a limited agent of the Merchant and in trust for the Merchant and will be transferred by Service Provider to the bank account designated by the Merchant within Seven (7) Business Days after the day of collection of the cash.

  • Demurrage

All products picked up by the Service Provider from the Customers will be returned to the Merchant at the location(s) as specified by the Merchant in the manifest uploaded by the Merchant at the time of initiation of such pickup. In case of non-acceptance of such Products by the Merchant except for reasons such as damage of the product where such damage is attributable solely to the Service Provider, the Service Provider reserves the right to levy suitable demurrage charges for extended storage of such products for any period exceeding 7 (seven) days from initiation of the return of products and up to 45 (Forty Five) days from such date.